With ISL Light's intuitive interface you will be assisting your clients within minutes. No installations or configurations on either side are necessary to make the remote support more user-friendly. Try it for free.
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Automatic Setup
ISL Light executable automatically launches, installs and configures itself. No restart required. |
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Set-up ready to go with just two mouse clicks. |
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Firewall Friendly
Since the ISL Light software initiates an outgoing connection, the technology works with your existing firewall and does not require a special configuration. |
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The integrity of your firewall isn't compromised. |
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Encryption and Maximum Security
All data connections are encrypted with SSL using symmetric 256-bit keys. X.509 certificates are used to guarantee the authenticity of transmission. |
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Highest security of Internet connection available in the remote-access product. |
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Customizable GUI
Default language is automatically adjusted according to the user's Windows Regional settings and can be switched to multiple languages. Company logo is also customizable. |
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User experience is enhanced through localization. |
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Optimal Performance
Our proprietary ISL Grid technology assures global client support with nearly 100% service up-time, fault tolarance, and automatic session re-connection. |
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The service works fast, is reliable and 24/7 available. |
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Chat
Text Chat between an operator and a client is possible before and during an online meeting. |
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Switching to the integrated text chat will save on phone call costs. |
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View / Show Desktop
View the client's desktop or invite the client to temporarily view your desktop. |
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Expand the area of usage from on-demand remote support to online collaboration. |
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Share Keyboard and Mouse
View the client's desktop securely and gain control of the keyboard and mouse. And vice versa. |
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Solve problems in minutes. Collaborate on documents by working together in real time. |
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Application Sharing
Desktop sharing can be limited to a single application. |
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Assure the client's privacy. Increase the client's satisfaction. |
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File Transfer
Quickly transfer files and folders between desk and client computer by simply dragging and dropping them to the ISL Light user interface. Files are transferred to a selected folder. |
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Instant file exchange via the ISL Light's secure file transfer. |
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Whiteboard
The operator can use the client's desktop as a whiteboard: draw a pointer, use a red marker to circle or underline something. |
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Communication is further enhanced by visual pointing. |
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Audio & Video
Secure VoIP and live video communication between the operator and the client are available during a session. |
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Make your remote desktop support sessions more personal and save on phone calls. |
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End-of-Session Survey
Customizable questionnaires after each support session make it easy to gather feedback information from clients and operators. |
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Get feedback, ask your clients and operators about the support service. |
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User Management
Assign an administrator to manage ISL Light services in your company: add operators to your account, give them individual rights, monitor their activities, etc. |
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Manage all ISL Light users in your company centrally. |
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Reports
Reports provide your company with in-depth information on ISL Light sessions for the operators as a team or as individuals: session, chat, and end-of session survey logs. |
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Gain the flexibility to closely monitor and respond to your support activities. |
